REFUND POLICY
At Nomad, we take pride in delivering high-quality products to our customers around the world. Please note that exchanges and refunds are not permitted, except under the following conditions:
1. Eligibility for Refund/Exchange
Your request will only be considered if it meets one or more of the following criteria:
• Incorrect size received
• Product is damaged
• Exceptional circumstances (at Nomad's discretion)
*Important Note*: customised products are not eligible for return, exchange, or refund under any circumstances.
2. Return Guidelines
If your return qualifies under the above criteria, the following conditions must be met:
3. Product Condition
The item must be returned in its original packaging, including all tags, and must be unworn and unwashed.
4. Timely Request
You must initiate your return request within 24 hours of receiving your item.
5. Return Shipping
For returns under exceptional circumstances, customers are responsible for return shipping costs.
Use a reliable shipping method with tracking to ensure safe and verifiable delivery.
6. Inspection & Approval
Once we receive your returned product, it will be inspected to confirm it meets our return eligibility criteria. If approved, your refund will be processed accordingly.
7. Refund Method
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on your financial institution.
