REFUND POLICY
At Nomad, we take pride in delivering high-quality products to our customers around the world. Please note that exchanges and refunds are not permitted, except under the following conditions:
1. Eligibility for Refund/Exchange
Your request will only be considered if it meets one or more of the following criteria:
• Incorrect size received
• Product is damaged
• Exceptional circumstances (at Nomad's discretion)
*Important Note*: customised products are not eligible for return, exchange, or refund under any circumstances.
2. Return Guidelines
If your return qualifies under the above criteria, the following conditions must be met:
- Product Condition
The item must be returned in its original packaging, including all tags, and must be unworn and unwashed.
- Timely Request
You must initiate your return request within 24 hours of receiving your item.
- Return Shipping
For returns under exceptional circumstances, customers are responsible for return shipping costs.
Use a reliable shipping method with tracking to ensure safe and verifiable delivery.
- Inspection & Approval
Once we receive your returned product, it will be inspected to confirm it meets our return eligibility criteria. If approved, your refund will be processed accordingly.
- Refund Method
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on your financial institution.
