FAQ
General Information
All our abayas are exclusively designed and manufactured in the United Arab Emirates, specifically the Emirate of Dubai. We decided to make our abayas there because, although the cost is higher, we believe that there is no better place to achieve the Emirati designs we want than in the United Arab Emirates.
Whether your order is national (Spanish Peninsula, Canary Islands, Balearic Islands, Ceuta and Melilla) or international: we always recommend you to check first the information related to your local taxes policy before you place the order on our website. This will help you to avoid any type of surprise when you receive your order. Nomad Abayas is not responsible for any kind of taxes once the order is shipped and delivered to you and therefore we will not be able to help you with the payment of the possible charges, that is the reason we truly recommend you to verify your local policy first. Thank you for your understanding.
Shipment Information
Once we receive the payment, we process the order within 24 working hours, although we usually prepare and ship it the same day we receive the payment.
It depends on your location, but normally about 3-4 working days for the Peninsula and up to a week for the Canary Islands, Ceuta and Melilla. We work with Standard Shipping.
Through the free shipping option included with the order, Standard Shipping Option by Correos, we are unable to provide any tracking number. This means that you will not be able to track where your package is at the moment, but it is an option just as safe as the others offered by Correos. In addition, in case there is a problem in the delivery, they will contact the recipient (you) and sender (Nomad Abayas). If you want to know the tracking number, you can inform us when placing your order so that we take it into account, but you must pay an extra + 5 EUR to be able to send it through the Correos Express option, which has a tracking number and it is faster than Standard Shipping Option.
Shopping Information
Payment Information
We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal, bank transfers].
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Send us a message at support@nomadabayas.com or write us a message on our Instagram @nomad.abayas and we will do our best to reply you as soon as possible.
- Nomad Abayas Company
- Headquarters: Dubai - Madrid
- Email: info@nomadabayas.com
- Phone: +971-54-761-8898
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Delivery
Shipments all over Spain and Europe.
Orders will be processed and shipped within a maximum period of 48 business hours after receiving the payment.
After being shipped, the estimated delivery time is 24-96 business hours.
Nomad Abayas will provide all shipping information once shipping has been carried out.
Returns
Exchanges or returns are not accepted.
The item can only be exchanged for the same item if it is clearly damaged, and must be notified immediately upon receipt in order to be verified and accepted as an exchange.
Once the verification has been carried out, Nomad Abayas will provide an appropriate solution.
Nomad Abayas makes sure to photograph the garments before sending them to guarantee that all of them have been sent with the highest quality.
Help
Give us a shout if you have any other questions and/or concerns.
Email: support@nomadabayas.com
Phone: +971 54 761 8898
